Question No. 1
If you use skills-based routing, where is the agent selection criteria defined?
Question No. 2
Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?
Question No. 3
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
Question No. 4
Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
Answer: B, C, E
Question No. 5
What enables you to monitor past agent seat license usage?