VCE BrainDumps

Question No. 1

If you use skills-based routing, where is the agent selection criteria defined?

• A. in the Contact Service Queue definition
• B. In the Resource definition
• C. in the Skill definition
• D. in the Skill Group definition

Question No. 2

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

• A. Accept Step
• B. Proactive Debugging
• C. Cisco Unified Contact Center Express Editor
• D. Reactive Debugging

Question No. 3

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

• A. wherever the Cisco Unified CCX server is deployed
• B. the Internet
• C. a corporate network
• D. a demilitarized zone

Question No. 4

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

• A. Agent Name
• B. WrapUp Time
• C. Service Level
• D. Overflow CSQ
• E. Automatic Work
• F. CCX Application

Question No. 5

What enables you to monitor past agent seat license usage?

• A. the traffic analysis historical report
• B. the port and agent seat utilization historical report in Cisco Unified Intelligence Center
• C. the overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool
• D. the port-monitoring tool in Cisco Unified Real-Time Monitoring Tool