Cisco 500-052 UCCXD Exam Questions – Pass In First Attempt

Question No. 1

If you use skills-based routing, where is the agent selection criteria defined?

Answer: A

Question No. 2

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

Answer: D

Question No. 3

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

Answer: D

Question No. 4

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Answer: B, C, E

Question No. 5

What enables you to monitor past agent seat license usage?

Answer: B