IBM C9560-940 Dumps – Updated 2017
C9560-940 IBM Tivoli Level 1 Support Tools and Processes Exam
IBM Customer Services Exam Questions
The IBM C9560-940 IBM Tivoli Level 1 Support Tools and Processes exam is to validate that the abilities and knowledge of candidates is sufficient for implementation of a defined network with basic network security. IBM C9560-940 IBM Certified Support Associate certified professionals are capable Initial contact with customer, Escalation of PMR and Closure of PMR. They can analyze Customer Services; have familiarity of common protocols and media types and at the same time they can make the basic solution recommendations.
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The IBM C9560-940 IBM Certified Support Associate Level 1 exam measures five major domains and defines the level of understanding for each domain. The targeted domains include Customer Services, Initial contact with customer. Exam comprises of 64 multiple choice and performance based questions need to be solved in 60 minutes. The passing score is 72%.
IBM C9560-940 IBM Tivoli Level 1 Support Tools and Processes Exam Dumps
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