(March-2018 Dumps) – Real Microsoft MB2-718 Exam Practice Questions

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Latest Microsoft MB2-718 Dumps Exam Questions and Answers:

Version: 10.0
Question: 21

Your organization uses the interactive service hub to manage cases.
You need to interact with records in a stream that displays active cases.
Which two actions can you perform? Each correct answer presents a complete solution.

A. Add to Queue
B. Email a Link
C. Send Direct Email
D. Do Not Decrement Entitlement Terms

Answer: AD

Question: 22

You use the interactive service hub for your daily work. You identify a knowledge base article that can assist with an open case for a customer.
You need to send the article to the customer. What should you do?

A. Create a new email record and set the regarding object to the knowledge base article.
B. Use Microsoft Skype for Business to send a link to the customer.
C. Send a link to the customer by using Email a link.
D. Search the knowledge base from within the case, and use the Link Article and Email Content option.

Answer: C

Question: 23

You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location. Which statement is true?

A. You can capture up to 10,000 survey responses per day.
B. You can store unlimited survey responses over time.
C. You can publish a maximum of 200 surveys.
D. All surveys must use the same theme.

Answer: C

Question: 24

You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.

A. The Complete page must always display last.
B. The Welcome page must always display first.
C. Surveys can have up to three pages.
D. Surveys can contain unlimited questions.

Answer: AB

Question: 25

You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.

A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file that is stored in Microsoft OneDrive as a data source.
D. Display the most recent version of the data always.

Answer: A,B

Question: 26

You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?

A. 30
B. 40
C. 100
D. 250

Answer: B

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